FAQ
Find quick solutions to your queries from product details, to returns and exchanges.
How long does shipping take?
Our orders typically arrive within 3–7 business days, depending on your location and chosen shipping method. Please note that holidays, weather conditions and peak shopping seasons can affect delivery times.
When will I get my money back?
Refunds are typically processed within 14 business days after your return is approved. The exact timing may vary depending on your bank or payment provider. You will receive a confirmation email once your refund has been issued.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can click the link to see real-time updates on your shipment. If you haven’t received the email, please check your spam folder or contact our support team.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of receiving your parcel. Send us an email with your order number, a brief description of the issue, and clear photos of the damage to the product and packaging.
Once received, our team will review your case and arrange a replacement or suitable resolution as quickly as possible.
We’re here to make sure your Chroma experience is seamless from start to finish.
Do you offer payment plans?
Yes, we offer Klarna at checkout, allowing you to spread the cost of your purchase in a way that suits you. Simply select Klarna during payment to view the available instalment options.
Do you offer returns?
Yes, we offer returns on eligible products within 14 days of delivery. Items must be unused, undamaged and in their original packaging.
To start a return, simply contact our support team with your order number and reason for return, and we’ll guide you through the process.
Please note: for hygiene and safety reasons, used LED devices cannot be returned unless faulty.